If you have received a "Action Required : Participant Record Conflict" email after completing a coach/referee registration, it means that the email that was used in the registration already has a Football Account but it's linked a different participant record (could be a child, spouse, partner etc). 

To access the Learning Centre and ensure the registration is linked correctly, the participant will need to update their account to link the right participant record. 

To link the correct record, please follow the steps below. 

1. Login to your PlayFootball profile HERE. 

2. Click on Profile in the bottom left (computer) or side bar menu (mobile). 

3. Click on the three dots text to the profile details

4. Click on Unlink from All Accounts

Please note. No registration data or history is lost during this process. 

5. Click on Yes

6. Click on Sign out to refresh the login

7. Sign back into the profile

8. Click on Profile

9. Click on Create my participant record

10. Search for the participant record that you need to link. 

Please only include the first name, last name, and date of birth. Do not include gender, email address, or mobile number. 

11. Click on Search

12. Select the appropriate participant record. A verification code will be sent to the email address linked to the profile. 

Note. If you are using a Gmail account and have not received the code, please check the promotions tab. 

Please allow 24 hours for this change to reflect on the Learning Centre account. If you have completed this process and are still receiving this error, please contact the Learning Centre support team at learningcentre@footballaustralia.com.au.